D365 and the new impetus for transport and external services at Hierros Mora Antón. Greater visibility, more control and even better customer service
The digital transformation of Hierros Mora Antón continues to advance steadily. The implementation of the new Microsoft Dynamics 365 (D365) system is already delivering visible results at all levels of the company, and one of the areas that has evolved the most is transport and external services.
Thanks to D365, processes that previously required manual coordination between different departments are now automatic, traceable and centralised, resulting in faster, more reliable and more transparent service for the customer.
More connected and efficient logistics
Transport and outsourced services are an essential part of Hierros Mora Antón’s day-to-day operations. From shipping structural steel to delivering processed rebar, every order requires precision, coordination and tight deadlines.
With D365, the company has taken a decisive step towards the complete digitalisation of its logistics management:
– Automated tracking of transport and external services, from request to delivery confirmation.
– Centralised, real-time information, accessible to logistics, sales and customer service teams.
– Reduction of manual tasks, eliminating duplication and potential errors.
“We can now offer our customers more accurate information on the status of their orders and plan each delivery with greater agility.”
More control for the company, more confidence for the customer
Every technological improvement in D365 has a clear objective: to provide better service to the end customer. Complete traceability of each shipment allows for immediate responses, quick resolution of incidents and more fluid communication with the customer throughout the process.
In addition, the system facilitates coordination with carriers and external suppliers, optimising routes, times and resources. The result: more punctual deliveries, more accurate planning and greater customer confidence in every order.
An improvement that reinforces Hierros Mora Antón’s commitment
D365 is not just a technological tool; it is another step forward in Hierros Mora Antón’s commitment to operational excellence and personalised service. This transformation is part of the Mora Group’s vision to move towards a more digital, efficient and customer-oriented business model.
“We continue to transform the way we work to be even closer to our customers, with the quality and reliability that has always characterised us.”
